Update - A licensing issue between one of our service providers and their vendor has forced us to pause the provisioning of new MongoDB clusters within the Managed Database product. We currently do not have a timeline on when service will be restored but are working with our service provider to resolve this issue. Thank you for your patience.
Sep 22, 2022 - 18:51 UTC
Update - Update: New Managed Database deployments with MongoDB are disabled while we continue to implement a fix for this issue. We currently do not have a timeline for a resolution.
We understand how disruptive this is for some of our Managed Database customers - until further notice customers are advised to use alternatives for their workloads.
Sep 19, 2022 - 20:31 UTC
Identified - Our team is investigating a service issue affecting MongoDB on the Managed Databases service. During this time, users will be unable to provision new MongoDB clusters.
Sep 17, 2022 - 04:40 UTC
We will be performing a scheduled network maintenance in our AP-West (Mumbai) data center at 18:30 (UTC) on Thursday, October 6 for a duration of three hours. During this maintenance window, there may be short periods of increased latency performing actions such as booting or rebooting Linodes in the Mumbai data center. Posted on
Sep 22, 2022 - 13:52 UTC
Resolved -
Our upstream provider has resolved the issue that was affecting our Support line. Our phone line is now working as expected.
Sep 28, 22:22 UTC
Identified -
We are currently experiencing issues with our Support phone line. Our team has identified an issue with our upstream provider who is currently investigating.
Completed -
The scheduled maintenance has been completed.
Sep 28, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 04:00 UTC
Scheduled -
We will be performing a scheduled network maintenance in our CA-Central (Toronto) data center from 04:00 (UTC) until 08:00 (UTC) on Wednesday, September 28. While we do not expect any downtime, a brief period of increased latency or packet loss may occur.
Sep 14, 15:05 UTC
Resolved -
We haven't observed any additional issues with loading Lish via Cloud Manager, and will now consider this incident resolved. If you continue to experience issues, please open a Support ticket for assistance.
Sep 24, 21:00 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 24, 20:25 UTC
Update -
We are continuing to work on a fix for this issue.
Sep 24, 19:42 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 24, 18:46 UTC
Investigating -
We are currently investigating an issue with Lish. You may experience issues loading Lish from Cloud Manager at this time, however Lish via SSH is still accessible.
Sep 24, 18:28 UTC
Sep 23, 2022
No incidents reported.
Sep 22, 2022
Unresolved incident: Service Issue - Managed Databases.
Resolved -
This incident has been resolved.
Sep 21, 14:05 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 21, 13:45 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 21, 13:37 UTC
Investigating -
We are currently investigating an issue affecting access to Linode.com, Cloud Manager, APIv4 and the Community site. At this time, these websites and the API are inaccessible but there is no impact to your Linode services.
Sep 21, 13:32 UTC
Resolved -
We haven’t observed any additional connectivity issues in our Singapore data center, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.
Sep 15, 01:21 UTC
Monitoring -
The emergency maintenance in our Singapore data center has completed. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.
Sep 15, 01:03 UTC
Update -
The maintenance is ongoing and we will keep this page updated as we have more information.
Sep 14, 21:44 UTC
While there is currently no customer impact and no impact expected, you may experience packet loss during this maintenance window.
Sep 14, 20:24 UTC
Identified -
Our team has identified the issue affecting connectivity in our Singapore data center. It appears that the issue is related to infrastructure power intake, but we are continuing to review the situation to confirm this. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.
Sep 14, 19:09 UTC
Investigating -
Our team is investigating a connectivity issue in our Singapore data center. During this time, users may experience connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.
Sep 14, 18:12 UTC
Completed -
This emergency maintenance has completed successfully. There should be no further issues related to this event. If you are still experiencing issues, please open a Support ticket for assistance.
Sep 15, 01:03 UTC
Update -
We have extended the emergency maintenance window. The emergency maintenance is now projected to end at 2:00 UTC on September 15, 2022.
Sep 14, 22:36 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:30 UTC
Scheduled -
On September 14th, 2022 at from 20:30 UTC to 23:30 UTC, we will be undergoing emergency network maintenance in our Singapore (AP-South) datacenter, where we will be replacing a faulty PDU (Power Distribution Unit) in our primary networking rack.
This maintenance is in direct response to our currently active Singapore incident
While we do not expect any downtime from this maintenance event, you may experience packet loss during this window.
Sep 14, 20:22 UTC