Monitoring - At this time, the issues affecting Linode.com, the Linode Manager, and our API have been fully resolved. We will be monitoring this issue to ensure that connectivity remains stable. If you experience any connectivity issues with Linode.com, the Linode Manager or our API, please email our Customer Support Team at support@linode.com for assistance.
Oct 20, 05:40 UTC
Update - We have had some success working around a few of the issues impacting the Linode Manager, Linode.com, and the API. This is not our final configuration, but some access to the Manager, Linode.com, and the API may now be possible. We wanted to get you an update when linode.com came back online. Please continue to contact us if you are having difficulties connecting to any of those 3 services.
Oct 20, 04:01 UTC
Investigating - We are currently aware of and are investigating connectivity issues with the Linode website, the Linode Manager, and the API. These issues are most likely related to the Dallas Network Maintenance and we are investigating intensively. We are working to restore service as quickly as possible and will keep this status page updated as we make progress.
Oct 20, 03:33 UTC
Linode Manager and API   Operational
Hosted DNS Service   Operational
London   Operational
Newark   Operational
Atlanta   Operational
Dallas   Operational
Fremont   Operational
Tokyo 1   Operational
Tokyo 2   Operational
Singapore   Operational
Frankfurt   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Edge Router Upgrade - B Side - Tokyo 2 Datacenter Oct 23, 23:00 - Oct 24, 03:00 UTC
On Monday, October 23, at 23:00 UTC (Tuesday, October 24, 08:00 Tokyo local time), our engineers will be performing an edge router upgrade in our Tokyo 2 datacenter. We will be working exclusively on the "B" side of the network, and do not expect any downtime during this maintenance as we have full router redundancy. However, brief periods of packet loss or increased latency may be observed at times. We expect this maintenance to take 4 hours.
Posted on Oct 13, 14:38 UTC
Edge Router Upgrade - A Side - Tokyo 2 Datacenter Oct 24, 23:00 - Oct 25, 03:00 UTC
On Tuesday, October 24, at 23:00 UTC (Wednesday, October 25, 08:00 Tokyo local time), our engineers will be performing an edge router upgrade in our Tokyo 2 datacenter. We will be working exclusively on the “A” side of the network, and do not expect any downtime during this maintenance as we have full router redundancy. However, brief periods of packet loss or increased latency may be observed at times. We expect this maintenance to take 4 hours.
Posted on Oct 13, 14:45 UTC
Past Incidents
Oct 20, 2017
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:00 UTC
Scheduled - On Friday, October 20th, 2017 at approximately 02:00 UTC, Linode will be conducting a network maintenance in Dallas. During this maintenance, engineers will be migrating Linode internet traffic to upgraded gateway routers. The gateway routers are redundant and can be upgraded without impact to customer internet traffic. As with any network maintenance the possibility exists of some latency and/or packetloss during the window. The duration of this maintenance is four hours.
Oct 19, 02:11 UTC
Oct 19, 2017

No incidents reported.

Oct 18, 2017
Completed - Maintenance has been completed and all services are up and running.
Oct 18, 15:57 UTC
Verifying - All changes implemented; now verifying all services operational across all Linodes.
Oct 18, 15:48 UTC
Update - Linode Manager and API are both up and accessible now. We are still undergoing maintenance with a subset of our hosts where jobs are not able to be processed via the Manager web interface and API. During this maintenance, running Linodes will not be impacted but customers will not be able to perform tasks such as creating, removing, booting, or shutting down Linodes, or other tasks involving the Linode Manager or Linode API.
Oct 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 13:00 UTC
Update - We will be undergoing scheduled maintenance at the regularly scheduled time, October 18th from 09:00 AM - 11:00 AM EDT (13:00 - 15:00 UTC).
Oct 17, 19:21 UTC
Update - We will be undergoing scheduled maintenance at the regularly scheduled time, October 18th from 09:00 AM - 11:00 AM EDT (13:00 - 15:00 UTC).
Oct 18, 13:00 UTC
Scheduled - A maintenance window has been scheduled for the Linode Manager and API on October 18th from 09:00 AM - 11:00 AM EDT (13:00 - 15:00 UTC). We expect this maintenance to take approximately 2 hours. During this maintenance, running Linodes will not be impacted but customers will not be able to perform tasks such as creating, removing, booting, or shutting down Linodes, or other tasks involving the Linode Manager or Linode API.

Our Support team will be available on our dedicated line at 855-454-6633 (Intl: +1 609-380-7100) for general questions, but will not be able to assist with issues related to the Linode Manager or API during this maintenance.
Oct 14, 14:20 UTC
Completed - The maintenance has been successfully completed.
Oct 18, 06:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 05:00 UTC
Update - In addition to the potential for sporadic reachability to Linodes running in the Dallas data center, there is also the potential for sporadic reachability to the Linode Manager and API as well during this maintenance.
Oct 17, 17:15 UTC
Scheduled - On Wednesday, October 18th, 2017 at approximately 05:00 UTC, Linode will be conducting a potential service affecting maintenance on the Dallas network confederation. During this maintenance, engineers will be introducing parallel edge routers into our Dallas topology. There is a potential for sporadic reachability to Linodes running in the Dallas data center. The duration of the maintenance is two hours.
Oct 17, 15:19 UTC
Oct 17, 2017
Resolved - Being that we have not experienced additional connectivity issues affecting inter-DC communication with our Dallas data center, this matter is now resolved.
If you are still experiencing connectivity issues, please reach out to our Customer Support Team for assistance.
Oct 17, 08:33 UTC
Monitoring - At this time we have been able to correct the connectivity issues between Dallas and our other facilities. We will be monitoring this issue to ensure connectivity remains stable.
If you are still experiencing connectivity issues, please reach out to our Customer Support Team for assistance.
Oct 17, 05:18 UTC
Identified - At this time we have identified the connectivity issues between Dallas and our other facilities. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop.
Oct 17, 04:43 UTC
Investigating - We are aware of connectivity issues between Dallas and our other datacenters and are currently investigating. We will continue to provide additional updates as this incident develops.
Oct 17, 04:30 UTC
Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017
Completed - Maintenance has been completed at this time.
Oct 14, 12:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 10:00 UTC
Scheduled - A maintenance window has been scheduled for the Linode Manager and API on Saturday, October 14th between 06:00am and 10:00am EDT (10:00am and 2:00pm UTC). We expect this maintenance to take approximately 2 hours, but it is possible it will last the full 4 hour duration of the window. Linodes will not be affected by this maintenance, but the Linode Manager and API will be unavailable during this time.
Oct 3, 20:09 UTC
Resolved - We haven't observed any additional issues with Linode.com, the Linode Manager, or our API, and will now consider this incident resolved. If you are still experiencing additional issues, please email our Customer Support Team at support@linode.com for assistance.
Oct 14, 10:01 UTC
Monitoring - We have corrected the source of the issue affecting the ability to create Support Tickets via the Linode Manager and the Linode API. We are monitoring the situation and we will provide updates as soon as we can confirm this issue is fully resolved.
Oct 14, 09:56 UTC
Identified - At this time, we have identified the issues affecting opening Support Tickets via the Linode Manager and the Linode API. Our team is working as quickly as possible to resolve this issue. We will provide additional updates as they develop.
Oct 14, 09:32 UTC
Investigating - We are currently experiencing issues affecting opening a Support Ticket via the Linode Manager and the Linode API. Support Ticket responses are delayed as a result. Our team is investigating this issue and we will provide additional updates as this incident develops. If you have any urgent concerns, please contact us at our dedicated Support line (855-454-6633).
Oct 14, 09:17 UTC
Oct 13, 2017
Resolved - We haven't observed any additional issues with Linode.com, the Linode Manager, or our API, and will now consider this incident resolved. If you are still experiencing additional issues, please email our Customer Support Team at support@linode.com for assistance.
Oct 13, 15:10 UTC
Monitoring - We have identified the source of the issue affecting the ability to create Support Tickets via the Linode Manager and the Linode API. We are monitoring the situation and we will provide updates as soon as we can confirm this issue is resolved.
Oct 13, 14:19 UTC
Update - We are currently investigating this issue.
Oct 13, 13:53 UTC
Investigating - We are currently experiencing issues affecting opening a Support Ticket via the Linode Manager, and the Linode API. Support Ticket responses are delayed as a result. Our team is investigating this issue and we will provide additional updates as this incident develops. If you have urgent concerns, please contact us at our dedicated Support line (855-454-6633).
Oct 13, 13:52 UTC
Completed - Lish Dallas maintenance is complete.
Oct 13, 12:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 12:00 UTC
Scheduled - We will be performing maintenance on Lish in the Dallas data center on Oct 13, 2017 at 12:00 UTC for approximately 30 minutes. Dallas Lish will be inaccessible during this time. We will update this post once the work is complete.

Linodes within the Dallas data center can still be accessed by using Lish in a different data center. https://www.linode.com/docs/networking/using-the-linode-shell-lish
Oct 11, 18:39 UTC
Oct 12, 2017
Resolved - We have successfully completed this maintenance.
Oct 12, 12:44 UTC
Investigating - Linode has received several Xen Security Advisories (XSAs) that requires us to perform updates to our legacy Xen host servers. In order to apply the updates, hosts and the Linodes running on them must be rebooted. The XSAs will be publicly released by the Xen project team on October 12th. We must complete this maintenance before then.

These security advisories only affect legacy Xen Linodes. KVM Linodes are not affected and do not require a reboot. Any customer that upgrades to KVM prior to the maintenance can avoid it entirely. You can use the “Upgrade to KVM” link in your Linode’s dashboard to move to KVM. More KVM upgrading information can be found here:

https://www.linode.com/docs/platform/kvm-reference

These updates are required to protect the security and safe operations of not only our infrastructure but yours as well. We understand that a disruption with such limited notice is inconvenient, and we hope you understand that we have no control over the disclosure date of this XSA. As such, we must adhere to this strict timeline to ensure the security of both our customers and platform. We strongly recommend you read through our Reboot guide, which will help you prepare your Linode for these reboots. The Reboot guide is available here:

https://www.linode.com/docs/uptime/reboot-survival-guide

Each Linode's maintenance window will be communicated to you via email and will also be visible within the Linode Manager. Unfortunately, unless you’re able to upgrade to KVM, due to the logistical demands of this effort your assigned maintenance windows are not changeable and the host reboots are mandatory. KVM is currently not available in Tokyo 1, which means Linodes in Tokyo will have to undergo maintenance on-schedule.

During the maintenance window, Linode instances will be cleanly shut down while we perform the updates. Your Linode will be inaccessible during this time. A two-hour window is allocated, however, the actual downtime should be much less. After the maintenance, each Linode will then be returned to its last state (running or powered off).

Stay tuned for more information.
Sep 28, 20:30 UTC
Oct 11, 2017
Resolved - Being that all jobs issued for Linodes within the Dallas datacenter are processing once more, this matter is now resolved. If you are still experiencing issues, please reach out to our Customer Support Team for assistance.
Oct 11, 09:28 UTC
Monitoring - At this time we have been able to correct the issues affecting jobs processing in our Dallas datacenter. If you are experiencing any further issues issuing jobs for your Linodes, please reach out to our Customer Support Team for assistance.
Oct 11, 07:41 UTC
Identified - At this time we have identified the service issues affecting Manager jobs for Linodes in Dallas. Our team is working as quickly as possible to have this service restored. We will provide additional updates as they develop.
Oct 11, 06:31 UTC
Investigating - We are currently experiencing issues processing jobs for Linodes in our Dallas datacenter. You may observe delays in the execution of boot, shut down, or other jobs. Other connectivity to Linodes in Dallas should not be affected. Our team is investigating this issue and we will provide additional updates as this incident develops.
If you are experiencing issues with your Linode, please email our Customer Support Team at support@linode.com.
Oct 11, 05:45 UTC
Resolved - Being that we have not experienced additional connectivity issues affecting our Dallas data center, this matter is now resolved. If you are still experiencing connectivity issues, please reach out to our Customer Support Team for assistance.
Oct 11, 05:13 UTC
Monitoring - Between approximately 02:39 - 02:43 UTC there was an interruption of network connectivity to our Dallas data center. Connectivity to Linodes, the Linode Manager, and the Linode API may have been impacted. Our Network Engineers were able to quickly identify and resolve the issue.

We are continuing to monitor the situation to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Customer Support Team.
Oct 11, 03:42 UTC
Oct 10, 2017
Resolved - We haven't observed any additional issues with Linode.com, the Linode Manager, or our API, and will now consider this incident resolved. If you are still experiencing additional issues, please email our Customer Support Team at support@linode.com for assistance.
Oct 10, 17:30 UTC
Monitoring - At this time we have been able to correct the issues affecting Linode.com, the Linode Manager, and our API. We will be monitoring this issue to ensure that connectivity remains stable. If you are still experiencing connectivity issues with Linode.com, the Linode Manager or our API, please email our Customer Support Team at support@linode.com for assistance.
Oct 10, 15:50 UTC
Identified - We have identified the cause of the issues affecting Linode.com, the Linode Manager, and our API, and our team is currently working to correct this matter. This also impacts the ability for our Support team to respond to support tickets. If you have urgent concerns, please contact us at our dedicated Support line (855-454-6633). We will provide additional updates as this incident develops.
Oct 10, 15:28 UTC
Investigating - We are currently experiencing connectivity issues affecting Linode.com, the Linode Manager, and our API. Our team is investigating this issue and we will provide additional updates as this incident develops.
If you are experiencing issues with your Linode, please email our Customer Support Team at support@linode.com.
Oct 10, 14:15 UTC
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017
Resolved - Our team has corrected the issue affecting the Lish service in Dallas. If you experience any further issues with Lish in our Dallas data center, please reach out to our Customer Support Team for assistance.
Oct 6, 18:22 UTC
Identified - Our team has identified the issue as a loss of power affecting the Lish service. We are working towards correcting this and we will provide updates as we move forward.
Oct 6, 17:59 UTC
Investigating - We are currently experiencing a service issue with Lish in our Dallas data center. Our team is investigating this issue and we will provide updates as we obtain additional information.
Oct 6, 17:34 UTC