Service Issue - Linode Manager and API - All Regions

Incident Report for Linode

Postmortem

Starting at around 10:30 UTC on September 13, 2025, Akamai became aware of intermittent failures for Linode API requests (5xx errors). Compute users may have experienced 500 Internal Server Errors while interacting with all services via Cloud Manager and the API.

The investigation revealed that our API services were experiencing certificate issues at that time, and the requests that went to those API services with expired certificates were impacted. To mitigate the issue, we removed the impacted servers from service.

The impact was mitigated at around 00:42 UTC on September 14, 2025 when the certificates issues were resolved and the impacted servers were eventually returned to service.

This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing, and any information herein is subject to change.

Posted Sep 16, 2025 - 18:38 UTC

Resolved

We haven't observed any additional issues with the Cloud Manager, API, or LKE services and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.

Posted Sep 14, 2025 - 02:41 UTC

Monitoring

As of 00:42 UTC on September 14, 2025 we have been able to correct the issue affecting the Cloud Manager and API. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to open a Support ticket, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com.

Posted Sep 14, 2025 - 01:00 UTC

Update

We are continuing to investigate the service issue impacting the Linode Cloud Manager, API, and LKE in all regions. During this time, users may experience intermittent internal server errors while interacting with Linode services. We will share additional updates as we have more information.

Please open a Support ticket from the Cloud Manager if you require any additional assistance.

Posted Sep 14, 2025 - 00:26 UTC

Update

Posted Sep 13, 2025 - 23:26 UTC

Update

Posted Sep 13, 2025 - 21:51 UTC

Update

Posted Sep 13, 2025 - 20:47 UTC

Update

We are continuing to investigate the service issue impacting the Linode Cloud Manager, API, and LKE in all regions. We will continue to post periodic updates on this issue as the situation develops.

Please open a Support ticket from the Cloud Manager if you require any additional assistance.

Posted Sep 13, 2025 - 19:35 UTC

Investigating

Our team is investigating an emerging service issue affecting the Linode Cloud Manager, API, and LKE in all regions. Users may experience [500] Internal server error while interacting with all services via Cloud Manager and the API. We will share additional updates as we have more information.

Posted Sep 13, 2025 - 18:13 UTC

This incident affected: Linode Manager and API.