Starting on November 19, 2025, at approximately 03:39 UTC, a limited number of customers were unable to see their Backups on Cloud Manager. The issue was caused by a planned Cloud Identity and Access Management configuration change that aimed at adding some customers to a Role-Based Access Control (RBAC), and did not impact the integrity of the backups.
The root cause was identified at approximately 10:00 UTC, and the change was successfully rolled back at 10:42 UTC, at which point the impact was mitigated.
To prevent a recurrence, Akamai will review the relevant change procedures to identify potential gaps and make the necessary changes.
This summary provides an overview of our current understanding of the incident, given the information available. Our investigation is ongoing, and any information herein is subject to change.