Emerging Service Issue - Cloud Manager

Incident Report for Linode

Postmortem

On July 9, 2026, at 15:43 UTC, customers were unable to login to cloud.linode.com using username and password. Customers were getting "wrong password" error message.

Investigation revealed that the issue was due to an internal certificate issue.

To mitigate the impact, we fixed the certificate issue on the impacted servers at 17:24 UTC on July 9, 2026. After monitoring our systems for some time, we confirmed the issue was fully resolved.

Akamai will deploy a permanent fix to prevent a recurrence of the issue.

Posted Jul 10, 2026 - 12:31 UTC

Resolved

We haven't observed any additional issues with the Cloud Manager logins and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.

Posted Jul 09, 2026 - 18:21 UTC

Monitoring

At this time we have been able to correct the issue affecting the Cloud Manager logins. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to open a Support ticket, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com.

Posted Jul 09, 2026 - 17:49 UTC

Update

We are continuing to investigate this issue. We will provide an update within the next 30 minutes.

Posted Jul 09, 2026 - 17:24 UTC

Investigating

Our team is investigating an emerging service issue affecting Cloud Manager logins. We will share additional updates as we have more information.

Posted Jul 09, 2026 - 16:57 UTC

This incident affected: Cloud Manager and API.