Starting at 09:33 UTC on July 1, 2025, alerts fired indicating that Object Storage services were unavailable in our US-MIA region. Impacted customers would have experienced issues (in the form of 500 errors) when trying to access, modify, or create Object Storage buckets, LKE clusters and Compute Images. Akamai's investigation revealed that the issue was caused by a misconfigured and improperly managed deployment plan (DP) that led to unintended network changes, ultimately severing connectivity to the entire Object Storage, LKE, and Compute Image services in the US-MIA data center.
To mitigate the impact, we rolled back changes introduced by the problematic DP, and the impacted services were resumed at approximately 14:30 UTC on July 1, 2025. After a period of monitoring, there were no recurrences, and the issue was considered resolved.
To prevent recurrence, Akamai will review the actions taken as well as the relevant procedures and implement the necessary changes.
This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.